Fairmont Le Chateau Frontenac

The location was outstanding and the overall hotel amenities and customer service were outstanding.

It has been a dream of mine to stay at the CF since I was a little girl. Unfortunately, my mother was put in hospice just prior to the trip. Instead, my husband and son went to Quebec City first. When my mother passed away, and my family needed to cut short their trip, the hotel went out of their way to refund the remaining hotel nights. This wasn't a condition available to me when booking indirectly, but they did it anyway. That's just pure kindness. My dream didn't come true, but we will go back this summer and really enjoy it! My husband said the hotel was spotless, beautiful, central, and the staff were excellent.

History, location, views.

Booking.con was awful and increased our agreed rate by almost 3 fold. We cannot afford such an outrageous increase and have tried to dispute this charge more than once. Booking.com did not respond, Tina, said she would calla back and did not. I am requesting the booking.com credit the outrageous sum charged and re-bill at the previously agreed upon rate of $298/night. We are so very disappointed with booking.com and their competitor always charges the rate agreed upon and never inflates it on the back end to ruin a vacation. Please review and reverse the charges. My travel companions are upset with me but booking.com is to blame.

Love the property's history, location, room and restaurants. The only thing I didn't care for was the pool area (way overcrowded with screaming kids) and the lockers for the Spa were not separate from the pool crowds which made it uncomfortable. The food at the restaurants was incredible and the service, including room service was top notch.