Fairmont Le Chateau Frontenac

The staff was very friendly and was easy to work with. The room was very clean and it was quiet at night which made it easy to sleep.The view of Quebec City at night was beautiful.The location of the hotel in relation to Quebec City was very good.

As we drove into the parking area, the bellmen were ready to get our luggage from the car, take it to our room, and park the car. On check in, the reservationist was kind and welcoming. The room was quiet, and we enjoyed being in the old town area.

Booking.con was awful and increased our agreed rate by almost 3 fold. We cannot afford such an outrageous increase and have tried to dispute this charge more than once. Booking.com did not respond, Tina, said she would calla back and did not. I am requesting the booking.com credit the outrageous sum charged and re-bill at the previously agreed upon rate of $298/night. We are so very disappointed with booking.com and their competitor always charges the rate agreed upon and never inflates it on the back end to ruin a vacation. Please review and reverse the charges. My travel companions are upset with me but booking.com is to blame.

Love the property's history, location, room and restaurants. The only thing I didn't care for was the pool area (way overcrowded with screaming kids) and the lockers for the Spa were not separate from the pool crowds which made it uncomfortable. The food at the restaurants was incredible and the service, including room service was top notch.

Beautiful hotel. Comfy bed. Large room with city view. Breakfast and room service were great. Very clean and nicely decorated. Free tickets to the ice slide on the terrace. Helpful staff.